British Government launches passengers’ charter to address airport disruption issues
- The United Kingdom government has launched an “Aviation Passenger Charter” to help passengers know their rights incase they face problems at airports.
-
The new charter will help passengers to know what to do if they are confronted by cancellations, delays or missing baggage and guidelines on how to complain if passengers feel they have been treated unfairly.
-
Aviation Passenger Charter provides helpful clarity to passengers on what should they do at each stage of the journey, from booking to after they have arrived, as well as their rights and responsibilities